Refund Policy

1. General Policy

The paid plan is a monthly subscription. Subscription fees that have already been charged are generally non-refundable, and we do not offer pro-rata refunds for unused or partially used periods.

You can cancel anytime. After you cancel, your subscription will not renew, and paid features remain available until the end of the current billing period.

We recommend trying the free plan first to make sure the Service meets your needs before upgrading.

2. When You Can Request a Refund

Duplicate charges: if you were charged more than once for the same period because of a system error, we will refund the duplicate amount.

Charged after cancelling: if you successfully cancelled before your renewal date but were still charged because of a system error, we will refund that charge.

Service not available: if, for reasons attributable to us, you cannot sign in to or use the Service for more than 72 consecutive hours, or core features (such as creating, editing, or playing activities) remain unusable and are not fixed within 7 days after you notify us, you may request a refund of the current period's fee or a pro-rata refund for the time the Service was unavailable.

We shut down: if we decide to discontinue the Service, we will refund any prepaid, unused subscription time on a pro-rata basis.

3. When Refunds Do Not Apply

Refunds are generally not provided for: automatic renewals you forgot to cancel; periods in which you did not use or rarely used the Service; no longer wanting the Service after reaching plan limits or using up AI tokens; accounts suspended or terminated for violating the Terms of Service; brief interruptions caused by third-party services, networks, your device, or other causes not attributable to us; or AI output not meeting personal expectations.

4. How to Request a Refund

Within 14 days of the charge, email louisyang1101@gmail.com from your account's email address and include your account email, your Lemon Squeezy order number or receipt, and the reason for your request with relevant details (such as screenshots of errors).

We usually reply within 5 business days. Once approved, Lemon Squeezy returns the refund to your original payment method. Timing depends on your bank or payment provider and usually takes 5 to 10 business days.

Once a refund is completed, paid features for that period end immediately and your account returns to the free plan. You will not be charged for AI tokens already used, but remaining paid tokens may be revoked.

5. Statutory Rights

This policy does not affect your statutory rights under the consumer protection laws where you live. If local law gives you more favorable refund rights, the law prevails.

Please contact us before filing a dispute (chargeback) with your card issuer. We will do our best to help, and filing a dispute directly may cause your account to be suspended while it is being resolved.

6. Contact

For any billing or refund questions, email us at louisyang1101@gmail.com.